Privacy

What stays in your browser

The fee arithmetic and the marketplace comparison run on your machine. The extension reads the lot page you are looking at — the title, the hammer price, the buyer's fee wording — and calculates the total there. That work is not sent to us.

It keeps a small amount of state in Chrome's own local storage, on your device: your sign-in token, the email address on that account, and your AI model preference. Signing out clears the token; removing the extension deletes the rest.

What is sent to our service

Two things, and only when a feature needs them:

• AI requests. When you ask the AI to read a lot or interpret fee wording, the text of that page and your question go to our server, which forwards them to a third-party model provider to produce the answer. Lots and searches are not kept as records beyond serving that request.
• Searches. When you search the marketplaces from the panel, the search words go to our server, which fetches results from eBay, Amazon, Gumtree, Preloved, MachineSeeker and Google Shopping on your behalf. Those sites see the search coming from our server, not from your browser.

Requests carry your session token so credits can be counted. One AI call costs one credit, and a failed call is refunded automatically.

Your account

An account is only needed for credits. If you create one we hold: your email address, a salted hash of your password (never the password itself), the identifiers a Google or Apple sign-in returns if you use one of those, the public key of any passkey you register, your credit balance with a ledger of every credit added or spent, and your Stripe customer id once you have bought a pack.

Card details never reach us. Payment is handled entirely by Stripe, and we receive only the confirmation that a payment succeeded.

What this extension does not do

• It never places, schedules or submits a bid, and it does not sign in to your auction accounts.
• It contacts no advertising or analytics services. Its permissions cover ringaling.co.uk, the marketplace sites it searches, and Google Shopping — nothing else.
• It does not sell, rent or share your data with anyone for their own purposes.

How long we keep things

Account records and the credit ledger are kept while your account is open. The ledger is also kept after closure for as long as accounting rules require, because it is the record of money paid. Server logs hold request metadata and errors for a short period, for debugging and abuse prevention.

Ask us to delete your account and we remove your email, sign-in methods, passkeys and balance. Credits already spent cannot be restored.

Your rights

Under UK data protection law you can ask for a copy of your data, ask us to correct it, ask us to delete it, or object to how it is used. Write to info@ringaling.co.uk and we will answer within a month. If you are unhappy with our reply you can complain to the Information Commissioner's Office at ico.org.uk.

Our lawful basis for holding account data is performing the contract you entered when you created the account; for logs it is our legitimate interest in keeping the service working and abuse-free.

Changes and contact

If this policy changes, the date at the top changes with it. Questions, data requests and anything else: info@ringaling.co.uk.