Terms

Who you are dealing with

Auction Lens
Postal address not configured yet — set TRADER_ADDRESS before selling anything.

Email info@ringaling.co.uk.

Selling these credits makes Auction Lens a trader. That is why this page exists, and why the store listing shows a business contact.

What a credit buys

One credit buys one successful AI answer — a product guide, a second opinion on a lot, or a set of search terms. The fee arithmetic and the marketplace comparison cost nothing and work without an account.

If a call fails, the credit is returned automatically. If it disappears without an answer, email us and it will be put back.

Credits are not money. They carry no cash value outside Auction Lens, cannot be transferred to another account, and do not expire while the service is running.

Price, payment and VAT

Prices are in pounds sterling. Auction Lens is not currently VAT registered, so no VAT is charged.

The total is shown before you pay, and nothing is added at the end. Payment is taken by Stripe; card details never reach us or the extension. There is no subscription and nothing renews — you buy a pack once.

Delivery

Credits are added to your account as soon as the payment is confirmed, which is normally immediate. If your balance has not changed within an hour, email us and we will trace it.

Your right to cancel

As a consumer buying at a distance you normally have 14 days to change your mind. Credits are digital content supplied immediately, so the right to cancel is lost once supply begins.

At checkout you are asked to agree to immediate supply and to acknowledge that you lose the 14-day right. If you would rather keep that right, do not complete the purchase — nothing is bought until you pay.

This does not affect your rights if the service is faulty, which are set out next.

If something is wrong

Digital content must be as described, fit for purpose and of satisfactory quality. If it is not, you are entitled to a repair, a replacement or a price reduction — and if the fault is serious, a refund.

In practice: email info@ringaling.co.uk with the auction site, the lot and roughly when it happened. We answer within five working days and we will refund credits that did not work.

What this tool is, and is not

Auction Lens gives estimates. The figures come from the fees printed on the lot page and from prices seen elsewhere on the day you search, so they are a guide to a decision, not a valuation and not advice. What you bid, and whether you bid at all, is your decision.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow to be limited. Auction Lens is not liable for losses that were not foreseeable when you bought credits, or for lost profit on a lot you chose to bid on.

Changes, law and complaints

These terms may change as the product does; the date at the top changes with them, and the terms in force are the ones shown when you bought. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.

Complaints go to info@ringaling.co.uk first. If we cannot settle it, you can use an alternative dispute resolution provider — we are not currently signed up to one, and you always have the right to go to court.