Support

Contact

Email info@ringaling.co.uk. That address reaches the person who wrote the extension, not a queue. Reports of a wrong bid guide or a failed credit are answered fastest, because those are the two things that cost you money.

It helps to include the auction site, the lot title and what the panel showed. Please do not send your password or your session token.

The panel shows no marketplaces

The comparison opens a background tab on each marketplace and closes it again. A site that serves a cookie wall, a "checking your browser" page or a sign-in prompt to a fresh tab reports nothing, because there was nothing to read. The panel says which site refused, and the usual fix is to open that site once in a normal tab, accept the consent, and search again.

If every site reports nothing, check your connection and run the search once more: the requests are made by the extension, in tabs you can watch appear.

The fee or the total looks wrong

Every figure is editable. The extension reads the auctioneer's own wording, and auctioneers word fees differently: a premium quoted as a range, VAT charged on the premium only, a lot fee, storage per day. Correct the premium, the VAT rate or the extras and the total and the bid guide are recalculated as you type.

If a site is consistently misread, send the lot link. Each auctioneer is read by its own set of rules, so one report fixes that site for every lot on it.

Credits, AI and refunds

The fee arithmetic and the marketplace comparison are free and work signed out. The AI features need an account and cost one credit per successful call. A call that fails is refunded automatically; if a credit disappears without an answer, write to us with the rough time and it will be put back.

Credits are bought by card through Stripe and do not renew. Card details never reach the extension or our server. For a receipt or to change a card, use the billing button on your account page.

Does it bid for me?

No, and it never will. It reads a lot page, does the arithmetic, compares the item against the market and suggests a ceiling. Placing the bid stays with you, on the auctioneer's own site. The extension does not sign in to any auction account and holds no bidding credentials.

Removing your data

Removing the extension deletes everything it kept in your browser. To delete an account — email, sign-in methods, passkeys and balance — write to info@ringaling.co.uk. What is held, for how long and why is set out in the privacy policy.